kg996's Privacy Policy

kg996 ("we", "our", "platform") operates a secure and reliable online betting and casino service for users in Bangladesh. When you browse the kg996 website, register, or use any of our services, you voluntarily provide certain personal information. This privacy policy explains how that information is collected, processed, stored, and kept secure.

This policy applies to all services, products, and digital channels of kg996. By continuing to use the platform, you confirm your agreement to the terms of this policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

This privacy policy applies only to individuals aged 21 or older. We do not knowingly collect information from minors.

kg996 collects only the information necessary to provide our services, ensure security, and meet legal obligations. We may collect the following types of information:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification)
• National ID or passport number (for identity verification where applicable)
• Current address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction purposes)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Logs of your activity on the platform

2.5 Gaming Behaviour Information

• Game play history, bet amounts, and results
• Bonus usage records
• Time spent on the platform

kg996 collects your information in several ways:

• Directly provided: Information you supply yourself during registration, login, identity verification, or when contacting support.
• Automatic collection: When you browse our platform, cookies, web beacons, and similar technologies automatically collect certain information.
• Transaction processing: When you use bKash, Nagad, Rocket, Upay, or bank transfer for deposits or withdrawals.
• Third-party verification: Through trusted service providers for identity verification purposes.

We use your information only for specific, clear, and legally recognised purposes. kg996 may use your information for the following reasons:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To properly operate gaming, betting, and other platform features.
3. Financial transactions: To process deposits and withdrawals and maintain transaction records.
4. Security and fraud prevention: To prevent unauthorised access, fraudulent activity, and money laundering.
5. Customer support: To help resolve your complaints and issues.
6. Responsible gaming: To monitor your gaming behaviour and help set responsible play limits.
7. Legal obligations: To comply with applicable laws and regulations.
8. Platform improvement: To enhance the quality of our services and improve the user experience.

We do not sell, rent, or commercially transfer your information to third parties.

kg996 strictly protects your privacy. However, we may share your information in the following limited circumstances:

5.1 Service Provider Partners

With trusted third parties that assist with payment processing, identity verification, technology infrastructure, and customer support — who are permitted to use the information only for specified tasks.

5.2 Legal Obligations

Required information may be provided in response to court orders, government directives, or lawful requests from law enforcement agencies.

5.3 Fraud and Security

Information may be shared with relevant authorities for the purpose of detecting and preventing fraud, money laundering, or other illegal activity.

5.4 Business Transfers

If kg996 ever merges, is acquired, or transfers assets, your information may be transferred as part of that process. You will be notified in advance in such cases.

kg996 implements industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption, which shields your information from third-party interception.
• Encrypted database: All stored personal and financial information is kept using encrypted methods.
• Restricted access: Only authorised staff can access specific information required for their role.
• Regular audits: Our systems and processes undergo regular security audits.
• Firewall and intrusion detection: Advanced technical barriers are used to prevent unauthorised access.

Even so, no method of transmitting information over the internet is completely secure. We take every precaution, but we cannot guarantee absolute security.

kg996 uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand how our platform is used, which helps improve our services.

7.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect certain key functions of the platform.

kg996 retains your information only for as long as necessary. When determining retention periods, we consider the following:

• All information is retained while your account remains active.
• After an account is closed, certain information may be retained for a specified period to meet legal, accounting, and regulatory requirements.
• Financial transaction records are retained in accordance with applicable legal obligations.
• Once retention is no longer necessary, information is securely deleted or anonymised.

As a kg996 user, you have the following rights regarding your personal information:

9.1 Right to Access

You can find out what information we hold about you and how we are using it.

9.2 Right to Correction

If your information is inaccurate or incomplete, you may request that it be corrected.

9.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Data Portability

You may request the information you have provided in a structured, commonly used format.

9.5 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

To exercise these rights, please contact us. We will respond to your request within a reasonable time.

kg996 strictly prohibits access by anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you suspect that a minor is using our platform, please contact us.

We may review and update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the platform.
• Send a notification to your registered email where applicable.
• Display the updated date at the top of the policy.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us. kg996's support team is available 24/7 in Bengali and English to assist you.

We will review your request and respond within a reasonable time. For accurate assistance, please contact us from your registered email address.